Terms of Service

Effective Date: March 19, 2026
Last Updated: March 19, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and ComVoix, LLC (“ComVoix,” “Company,” “we,” “us,” or “our”), a Delaware limited liability company.

By accessing, using, subscribing to, or purchasing any ComVoix services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use ComVoix services.

2. Description of Services

ComVoix operates as a Non-Gateway Intermediate Provider, providing wholesale voice transit services.

ComVoix carries and processes voice traffic between originating and terminating providers. ComVoix does not originate or terminate calls to end users.

Services may include but are not limited to:

  • SIP-based voice transit
  • Call routing
  • Number provisioning
  • Ancillary telecommunications services

ComVoix reserves the right to modify, suspend, or discontinue any aspect of its services at any time.

3. Eligibility & Account Registration

To use ComVoix services, you must:

  • Be a legally formed entity in good standing
  • Maintain an active registration in the FCC Robocall Mitigation Database
  • Possess a valid FCC Registration Number (FRN)
  • Hold a Form 499 Filer ID with the Universal Service Administrative Company
  • Provide accurate onboarding information including ownership details, business description, physical address, IP addresses, and other required information

ComVoix verifies FRN, RMD registration status, and 499 Filer ID against FCC databases before activating accounts.

ComVoix may deny service at its sole discretion.

Customers must notify ComVoix of material changes to onboarding information within thirty (30) days.

4. Customer Obligations

By using ComVoix services, you represent and warrant that:

  • You do not generate illegal or unwanted call traffic
  • You will not manipulate Automatic Number Identification (ANI) or Caller ID information
  • You will respond promptly to traceback requests
  • You will enforce compliance standards on downstream customers
  • You are responsible for all traffic originating from your network or your customers

Customer bears sole responsibility for the legality and compliance of all traffic routed through the ComVoix network.

5. Regulatory Compliance

Customers must comply with all applicable laws including:

  • Telephone Consumer Protection Act (TCPA)
  • TRACED Act
  • FCC robocall mitigation rules
  • Truth in Caller ID Act
  • Federal and State Do-Not-Call laws

Do-Not-Originate (DNO) List

Customers must ensure traffic does not originate from numbers on the Do-Not-Originate list.

ComVoix may enable SOMOS DNO filtering upon request on a best-efforts basis.

Regardless of filtering, customers remain responsible for compliance.

Do-Not-Call (DNC) Compliance

Customers must comply with all Do-Not-Call laws.

ComVoix may provide DNC filtering upon request on a best-efforts basis.

6. STIR/SHAKEN & Caller ID Integrity

ComVoix has implemented the STIR/SHAKEN authentication framework.

ComVoix:

  • Passes authenticated caller ID information unaltered
  • Authenticates SIP calls received from originating providers when necessary

Customers must not transmit spoofed or falsified caller ID information.

Violation constitutes a material breach.

7. Autodialed Traffic

If a customer plans to transmit autodialed call traffic, they must provide:

  • Contact information for the calling entity
  • Description and sample recording of the calls
  • List of ANIs used
  • Federal Do-Not-Call database subscription details
  • Evidence of recipient consent where applicable
  • Call rate and campaign schedule

ComVoix may reject any autodialed campaign at its discretion.

8. Traceback Cooperation

Customers must respond promptly to traceback requests and identify downstream customers responsible for illegal traffic.

Failure to cooperate is considered a material breach.

ComVoix responds to FCC and law enforcement traceback requests within 24 hours.

9. Suspension & Termination

ComVoix may suspend or terminate services immediately without notice if customers:

  • Originate illegal robocalls
  • Fail to cooperate with traceback investigations
  • Manipulate caller ID information
  • Provide false onboarding information
  • Lose FCC credentials or RMD registration
  • Are identified as a non-cooperative voice provider

10. Disclaimers & Limitation of Liability

Disclaimer of Warranties

ComVoix services are provided “AS IS” and “AS AVAILABLE”.

ComVoix disclaims all warranties including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

ComVoix does not guarantee uninterrupted or error-free service.

Limitation of Liability

ComVoix is not liable for indirect, incidental, special, or consequential damages including:

  • Loss of profits
  • Loss of revenue
  • Data loss
  • Business interruption

Total liability is limited to the amount paid by the customer during the three months preceding the claim.

No Liability for Customer Traffic

ComVoix is not responsible for the content or legality of customer traffic.

Best-Efforts Services

Courtesy services such as:

  • DNO filtering
  • DNC filtering
  • Traffic analytics

are provided without warranty.

11. Indemnification

Customers must defend and indemnify ComVoix against claims arising from:

  • Customer use of services
  • Customer traffic
  • Violations of law or these Terms
  • Third-party claims related to calls carried through the network

This obligation survives termination of the agreement.

12. Intellectual Property

All intellectual property related to the ComVoix platform, systems, software, and branding remains the exclusive property of ComVoix.

Customers receive only a limited right to use services during the agreement period.

13. Confidentiality

Both parties must protect confidential information obtained through the agreement.

This obligation continues for three (3) years after termination.

14. Dispute Resolution

These Terms are governed by the laws of the State of Delaware.

Disputes are resolved through binding arbitration administered by the American Arbitration Association in Wilmington, Delaware.

Both parties waive the right to a jury trial.

Class action lawsuits are not permitted.

15. Modifications to Terms

ComVoix may update these Terms at any time.

Updates will be posted at:
www.comvoix.com/terms

Continued use of services constitutes acceptance of updated Terms.

16. General Provisions

Entire Agreement
These Terms, along with service orders and policies, represent the full agreement.

Severability
If any provision is invalid, the remaining provisions remain effective.

Waiver
Failure to enforce any provision does not waive future enforcement.

Assignment
Customers may not assign these Terms without written consent.

Force Majeure
ComVoix is not liable for delays caused by events beyond its control.

Notices
Legal notices must be sent in writing.

17. Contact Information

ComVoix, LLC
1000 N West St, Suite 1200
Wilmington, DE 19801

Website:
www.comvoix.com