Acceptable Use Policy

Effective Date: March 19, 2026
Last Updated: March 19, 2026

1. Overview & Scope

This Acceptable Use Policy (“AUP”) governs the use of all services provided by ComVoix, LLC (“ComVoix”). This AUP is incorporated into the Terms of Service and applies to all customers, their downstream customers, agents, and end users.

ComVoix operates as a Non-Gateway Intermediate Provider offering wholesale voice transit services. ComVoix does not originate or terminate calls to end users. All traffic transiting the ComVoix network must comply with this AUP, regardless of its origin.

Customer is solely responsible for ensuring that all traffic routed through the ComVoix network complies with this AUP, applicable law, and FCC rules.

2. Prohibited Uses

You may not use ComVoix services to:

  • Originate or transmit illegal robocalls without required consent
  • Engage in telemarketing fraud, phishing, or deceptive schemes
  • Violate TCPA, TRACED Act, or any applicable law
  • Call numbers listed in Do-Not-Call registries unlawfully
  • Originate calls from Do-Not-Originate (DNO) numbers
  • Spoof or falsify caller ID (ANI/CPN)
  • Inflate traffic artificially (traffic pumping, toll fraud)
  • Send threatening, harassing, or harmful communications
  • Disrupt or degrade network performance
  • Attempt unauthorized access to systems or data
  • Use services for illegal activities
  • Resell services without permission

Zero Tolerance: Illegal robocalling or unlawful traffic will result in immediate suspension or termination.

3. Caller ID & ANI Integrity

Customers must not transmit traffic with falsified or manipulated caller ID information.

All ANI and CPN data must be accurate and lawfully assigned.

ComVoix:

  • Implements STIR/SHAKEN authentication
  • Passes authenticated caller ID without alteration
  • Authenticates calls where needed

Customers must cooperate in identifying suspicious or inaccurate caller ID traffic.

4. Robocall & Autodialed Traffic

Customers must obtain prior approval before sending autodialed traffic.

Required information includes:

  • Caller identity and contact details
  • Call content samples
  • Consent evidence
  • ANI list
  • Campaign details

Customers are responsible for ensuring compliance with TCPA, FCC rules, and consent requirements.

ComVoix may reject or terminate campaigns at its discretion.

5. Do-Not-Call & Do-Not-Originate

Do-Not-Call (DNC)

Customers are fully responsible for DNC compliance.

Any DNC filtering by ComVoix is:

  • Optional
  • Best-effort only
  • Not guaranteed

Do-Not-Originate (DNO)

Customers must ensure no traffic originates from DNO-listed numbers.

DNO filtering by ComVoix is also:

  • Best-effort
  • Not guaranteed

Customers remain fully responsible in all cases.

6. Network Integrity

Customers must not:

  • Perform denial-of-service attacks
  • Flood traffic intentionally
  • Attempt unauthorized access
  • Introduce malware or malicious code
  • Exploit system vulnerabilities

ComVoix may implement rate limiting or traffic controls to protect the network.

7. Downstream Customer Responsibility

Customers are fully responsible for their downstream customers and end users.

They must:

  • Enforce the same compliance standards
  • Monitor downstream activity
  • Provide identity of downstream violators when requested

ComVoix may take action directly against the customer without contacting downstream users first.

8. Monitoring & Enforcement

ComVoix monitors network traffic using analytics tools to detect suspicious behavior.

If violations are detected, ComVoix may:

  • Investigate immediately
  • Suspend or terminate services
  • Block numbers or accounts
  • Notify other providers
  • Report to FCC or law enforcement

ComVoix is not liable for enforcement actions taken in good faith.

9. Reporting Violations

Any suspected violation, illegal robocalling, or suspicious activity should be reported to ComVoix.

All credible reports will be investigated promptly.

10. Liability & Indemnification

ComVoix is not liable for:

  • Damages or losses caused by customer traffic
  • Violations of this policy by customers or downstream users

Customers must indemnify ComVoix against all related claims.

Monitoring tools do not create any obligation for ComVoix to detect or prevent all violations.

11. Contact Information

ComVoix, LLC
1000 N West St, Suite 1200
Wilmington, DE 19801

Website:
www.comvoix.com

To report violations, contact ComVoix via the above details or through their website.