Privacy Policy
Effective Date: March 19, 2026
Last Updated: March 19, 2026
1. Introduction
ComVoix, LLC (“ComVoix,” “we,” “us,” or “our”) is committed to protecting the privacy of information provided by our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our wholesale voice transit services and our website at www.comvoix.com
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2. Scope of This Policy
ComVoix operates as a Non-Gateway Intermediate Provider, providing wholesale voice transit services to carrier customers. ComVoix does not originate or terminate calls to end users and does not have a direct relationship with consumer end users.
This Privacy Policy applies to information collected from ComVoix’s wholesale carrier customers and website visitors. It does not apply to call content, consumer end-user data, or information collected or processed by our customers or their downstream providers. Each carrier customer is independently responsible for its own privacy practices with respect to its end users.
3. Information We Collect
a. Customer Onboarding Information
In connection with our Know-Your-Customer and due diligence obligations, we collect the following information from carrier customers:
- Entity name, formation documents, and good-standing status
- Business description, including use of autodialing technology
- Physical business address
- Ownership and management information
- Current and prior IP addresses
- FCC Registration Number (FRN), 499 Filer ID, and RMD registration status
- Contact information for authorized representatives
- Litigation history pertaining to the customer or its principals
b. Traffic & Network Data
In the ordinary course of providing services, ComVoix processes call detail records (CDRs) and signaling data necessary for call routing, billing, and network management. This includes:
- Calling and called party numbers
- Call duration
- Timestamps
- SIP signaling metadata
ComVoix does not record, monitor, or access the content of calls transiting its network.
c. Website Information
When you visit our website, we may collect standard server log data such as:
- IP address
- Browser type
- Pages visited
- Referring URL
We may also use cookies or similar technologies.
4. How We Use Information
We use the information we collect for the following purposes:
- Providing, maintaining, and improving our wholesale voice transit services
- Customer onboarding, identity verification, and due diligence
- Billing, invoicing, and account management
- Compliance with FCC rules and orders, including robocall mitigation obligations
- Detecting, investigating, and preventing illegal robocalling, fraud, and network abuse
- Responding to traceback requests from the FCC, law enforcement, and the Industry Traceback Consortium
- Enforcing our Terms of Service and Acceptable Use Policy
- Meeting legal and regulatory obligations
- Website analytics and improving user experience
5. Information Sharing & Disclosure
ComVoix does not sell, rent, or trade customer information to third parties for marketing purposes.
We may share information in the following circumstances:
Regulatory & Law Enforcement
Information may be disclosed to:
- FCC
- Law enforcement agencies
- Industry Traceback Consortium
- USTelecom’s Industry Traceback Group
This may occur in response to traceback requests, subpoenas, court orders, or other legal requirements.
Service Providers
We may share information with trusted third-party service providers who perform services on our behalf such as:
- Billing services
- Fraud analytics
- Network management
These providers are bound by confidentiality obligations.
Upstream & Downstream Providers
Limited traffic information may be shared with other voice service providers as necessary for:
- Call routing
- Traceback investigations
- Enforcement actions
Business Transfers
In the event of a merger, acquisition, or asset sale, customer information may be transferred as part of the transaction.
Consent
We may share information with your consent or at your direction.
6. Data Retention
We retain customer onboarding information:
- For the duration of the customer relationship
- For a reasonable period thereafter as required by law, regulation, or compliance procedures
Call detail records and traffic data are retained in accordance with FCC requirements and internal data retention policies.
Information that is no longer required is periodically reviewed and securely disposed.
7. Data Security
ComVoix implements commercially reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure, and ComVoix cannot guarantee absolute security.
ComVoix shall not be liable for unauthorized access, breach, or disclosure caused by circumstances beyond its reasonable control, including cyberattacks, system failures, or third-party actions.
8. No Consumer End-User Data
ComVoix provides wholesale voice transit services exclusively to carrier customers.
ComVoix:
- Does not have a direct relationship with consumer end users
- Does not knowingly collect personal information from consumer end users
Any call data processed is limited to signaling and routing metadata, not call content.
Each carrier customer is independently responsible for complying with applicable privacy laws regarding its own end users.
9. Cookies & Website Analytics
Our website may use:
- Cookies
- Web beacons
- Similar technologies
These tools help enhance browsing experience and collect aggregate usage statistics.
Users can control cookie settings through browser preferences.
We may use third-party analytics services such as Google Analytics to understand website usage. These services may collect information using cookies or similar technologies.
10. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
- Accessing your data
- Correcting your data
- Deleting your data
- Restricting data processing
Requests can be made using the contact information provided below.
Certain information may need to be retained for legal, regulatory, or legitimate business purposes.
11. Children’s Privacy
ComVoix services are designed for business-to-business use and are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children. If such information is discovered, we will promptly delete it.
12. Third-Party Links & Services
Our website or services may contain links to third-party websites or services.
ComVoix is not responsible for the privacy practices of third parties. Users are encouraged to review the privacy policies of those sites.
13. Changes to This Policy
ComVoix may update this Privacy Policy at any time.
Updates will be posted at:
www.comvoix.com/privacy
Continued use of our services or website after updates indicates acceptance of the revised policy.
14. Contact Information
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:
ComVoix, LLC
1000 N West St, Suite 1200
Wilmington, DE 19801